Inbound call center services help any business improve its revenue metric by increasing the satisfaction rate of incoming calls. The volume of the incoming calls comes in bulk where each call is valuable irrespective of its type.
Xentricx Technologies groundbreaking inbound call center services satisfy 90% queries in one session instead of connecting customers to multiple agents. Our round the clock inbound call services reduce call-back rate which ultimately strengthens customer relationship.
Unable to handle large volumes of incoming calls? If yes, consider outsourcing your inbound call center services to Xentricx Technologies. Our inbound call center experts can provide support for functions such as sales, billing, general queries, order entry and many others.
Smart Monitoring tools that manage and monitor call recording efficiently to leave no space for error.
Impeccable remote call monitoring services to look into customer issues more closely and clearly.
Highly experienced call center executives accustomed to take Various type of incoming queries on daily basis.
Well -versed domain experts with out-and-out knowledge of market situation which quickens the response time.
Intelligent web-based tool to create, view & distribute voice calls efficiently as per business need.
Systematized transition management plan to outsource incoming call center service at any stage and perform it with better efficiency.