We, at Xentricx Technologies, vow to retain existing customers and seek better ways to turn new customers into loyal ones by giving them full support. We know how an exceptional & effective email support service must work. Our 24*7 email support outsourcing services are designed for handling both technical as well as non-technical queries efficiently.
Email Support Services, despite of being an asynchronous channel of communication, must respond customer queries at the earliest with the most adequate and accurate solutions. That’s the only key to satisfied customers.
For business growth a sustained relationship with customer is important. An impressive email support services must not leave any email unattended or unanswered. An outsourced email support service staff ensures every query received over email is answered with highest possible solution and guidance. We, at Xentricx Technologies, vow to retain existing customers and seek better ways to turn new customers into loyal ones by giving them full support. We know how an exceptional & effective email support service must work. Our 24*7 email support outsourcing services are designed for handling both technical as well as non-technical queries efficiently.
Customers expect business to give a prompt response to their emails, no matter how busy the business is. One way to overcome this lag time is through outsourcing your email support services to a professional team. Here are the reason why you should outsource our email support services:
In 3+ years we have exceeded in acquiring in-depth knowledge of diversified domains. We have been catering successfully to various domains, like, banking & finance, automotive, IT & ITES, construction and health care.
Here, customer’s product and services related emails are handled with utmost competency. Our excellent email support services provide full assistance on product/service verification, complaint resolution and guidance. Our exponential knowledge in respected tools enables us to resolve queries within turnaround time.
We keep our clients in process loop right from the beginning. Be it planning phase or assistance, we make sure our steps match with your expectations. All the questions and responses are shared with you for the approval. Complete transparency reduces cost and time of the entire process.
Our Email Support Outsourcing has received laurels in customer support as our services are available 24/7, daily. We found fast resolution to the customer queries considering highest possible quality in mind. Our round the clock and swift services have helped business reduce downtime.
Emails formats are outlined for the rest of the team that follows it in the exact manner. The team is well-versed with the way they will manage customer issues and FAQs. Database that consists set of frequently asked questions and their answers is updated at regular intervals depending upon the recent interactions.
Systematized transition management plan to outsource incoming call center service at any stage and perform it with better efficiency.