We at Xentricx Technologies offer cost-effective online chat support services to assist you with expanding your market reach, increasing your visitors' volume, and minimizing the visitor dropouts from your website.
Chat support services are a boon that helps companies and organisations manage their customers better by imparting them an online platform for support, grievances, and any other related issue to the core task. Chat support is an effective communication channel that aids as a prominent support tool. With the help of live chat support outsourcing service, the business marketing conversion rate of prospect leads into revenue-generating customers is increased. No heavy initial investment or high operational expenses are administered on the business. We provide cost-effective online live chat support services that can raise your customer satisfaction levels and boost your brand value. We offer a wide range of chat support services to both domestic & global clients, including:
Live Operators and Online Chat - Our chat support executives leverage our well-crafted chat manuals to communicate with the visitors. They are always available to help with the customer queries and provide quick resolution.
Chats Initiated By Visitors - When a visitor initiates a chat, our agents respond quickly so that you do not lose any prospect. In case the visitor needs any further information, our agents will transfer the chat to an expert.
Customer Inquiries & Grievance Resolution Chat - We have formed a separate team of experts to handle the customers' complaints and have dedicated agents to resolve customer issues or provide expert consultation on customer's individual inquiries.
Lead Generation and Follow-up Chat - We can customize our chat support services to handle the chats for lead generation and follow-up. This will boost your sales & marketing campaigns.
Products/Services Info Chat - When a customer wants a quick information on your products or services and not looking for long conversations, our chat support operators can do that. They are trained to find out the customers' exact query and provide the precise services/product information.
Order Processing Queries - When your customers want quick information on the order pickup and its delivery, our chat support executives can do that.
Billing Support - We can customize our chat support services to suit your internal/external billing issues and provide quick resolution to your customers.
Helpdesk Support - If your customer is browsing your website and looking for instant resolution on his/her query, our agents can assist the customer with their quick responses. They can also track the queries for future resolution purposes.